April 9, 2010

New Fiscal Year (2010–2011)

Dear Sir or Madam:

With the new fiscal year quickly approaching, the Canada Gazette Directorate would like to re-affirm its commitments to you as well as advise you of new and updated initiatives.

Service standards

The Canada Gazette Directorate continues to be committed to

• Maintaining an error count of less than 1% for all three parts of the Canada Gazette;
• Meeting all deadlines established under the Statutory Instruments Act and Statutory Instruments Regulations;
• Responding to all information requests received from its InfoGazette email account (info.gazette@pwgsc-tpsgc.gc.ca) within two business days;
• Maintaining a client satisfaction rating of at least 85%; and
• Providing quality service to our clients in both official languages.

Common Look and Feel (CLF) 2.0

The Canada Gazette Directorate progresses toward completing the transition to its CLF 2.0 compliant Web site which will facilitate Web site navigation, information sharing and ensure equal access to all Canadians.

Request for Insertion Form

Based on your comments and feedback, we have updated the PDF version of the Request for Insertion Form so that it may better serve your needs. To comply with the new CLF 2.0 standards, an HTML version has also been created. However, as we plan to create an even more robust HTML version which will become available later in the new fiscal year, it would be appreciated if you could continue to use the PDF version for the time being.

Submission of notices

At this time, we would also like to remind you about the procedures for submitting notices. Specifically:

1. All notices must be accompanied by the most recent Request for Insertion Form (federal government clients or non-federal government clients), both of which are available on the Canada Gazette Web site at http://www.gazette.gc.ca/pi-ip/pi-ip-eng.html#i4;
2. If a notice is submitted by fax, the client does not need to send a copy by mail;
3. If either a second version or a revised notice is submitted, please clearly specify whether it is a second version or a revised notice; and
4. If applicable, the client must provide their extension number along with their telephone number.

Client satisfaction survey

The Canada Gazette Directorate, in collaboration with a public opinion research firm, hopes once again to conduct a client satisfaction survey in order to assess your overall satisfaction with the Canada Gazette Web site as well as with the services provided to you. Stay tuned during the upcoming months for further details!

Finally, we would like to thank you, our valued clients, for your continued support. As always, we welcome your comments and suggestions so that we may continue to provide you with the highest quality of service possible.

Sincerely,

Lyne Tassé, Director

Canada Gazette Directorate